top of page

Privacy and Data Protection

No More Tension

Effective Date: 23/03/2025

At No More Tension, your privacy is important to us. This Privacy and Data Protection Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our massage therapy services.

​

1. Who We Are

No More Tension is a massage therapy business based in the United Kingdom. For the purposes of applicable data protection laws, we are the data controller of your personal information.

If you have any questions about this policy or your personal data, please contact:

Data Protection Contact:
No More Tension
Email: nomoretension.massage@gmail.com
Address: Wick Lane, London, United Kingdom

​

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Data: Full name, date of birth

  • Contact Data: Email address, phone number, postal address

  • Health Data (Special Category Data): Relevant health history, allergies, current medical conditions, or injuries (collected only with explicit consent for the purposes of providing massage therapy)

  • Appointment Data: Date, time, and details of appointments booked

  • Payment Data: Card or transaction details (processed securely via third-party payment providers)

  • Technical Data: IP address, browser type, device data, and website usage (via cookies—see Section 8)

​

3. How We Use Your Data

We use your personal data only when the law allows us to. Most commonly, we use your data for:

  • Providing massage therapy services

  • Booking and managing appointments

  • Communicating with you about your appointments

  • Complying with legal or regulatory obligations

  • Sending important updates or consented marketing communications

  • Improving our website and services

​

4. Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Contractual necessity – to provide you with our services

  • Legal obligation – for compliance with UK laws and regulations

  • Consent – for processing special category data (e.g. health information)

  • Legitimate interests – to run and grow our business (where your rights do not override these interests)

​

5. Sharing Your Data

We do not sell your data. We may share your personal information with:

  • Service providers (e.g. booking platforms, payment processors)

  • Professional advisors (e.g. accountants, insurers)

  • Regulatory authorities if legally required

All third parties are required to respect the security of your data and treat it in accordance with the law.

​

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

  • Client records (including health information): retained for 7 years from the date of your last appointment (in accordance with professional standards)

  • Marketing data: retained until you withdraw consent

​

7. Your Data Protection Rights

You have the following rights under UK data protection law:

  • Right to access – request a copy of your personal data

  • Right to rectification – request corrections to inaccurate data

  • Right to erasure – request deletion where applicable

  • Right to restrict processing – request limited use of your data

  • Right to data portability – request transfer of your data to another provider

  • Right to object – object to certain processing (e.g. direct marketing)

  • Right to withdraw consent – at any time, where processing is based on consent

To exercise any of these rights, contact us using the details in Section 1.

​

8. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences via your browser settings.

For more details, please refer to our Cookie Policy.

​

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. This includes secure booking platforms, encrypted communications (e.g. SSL), and access controls.

​

10. Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. The most current version will always be available on our website. We encourage you to review this policy periodically.

​

11. Complaints

If you are concerned about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

​

​

-----------------------------------

​

Marketing and Communication

​

At No More Tension, we are committed to respecting your privacy and ensuring transparency in how we communicate with you. This policy outlines how we collect, manage, and use your personal data for marketing and communication purposes in compliance with UK data protection laws.

​

1. How We Communicate With You

We may contact you via:

  • Email (e.g. newsletters, offers, appointment reminders)

  • SMS (e.g. confirmations or reminders, if you opt in)

  • Phone (e.g. updates about bookings or services)

  • Social Media (if you engage with our pages or ads)

​

2. What Marketing You’ll Receive

With your explicit consent, we may send you:

  • Special offers and discounts

  • News about our services or products

  • Health and wellness tips

  • Updates about events, workshops, or promotions

We will only send marketing communications if you have actively opted in (e.g. by subscribing to our mailing list, ticking a consent box, or requesting information).

​

3. How We Collect Consent

We use clear, unticked checkboxes or explicit sign-up forms to collect your marketing preferences. You have full control over your consent.

Consent will not be bundled with other terms or pre-selected.

​

4. Withdrawing Consent

You can opt out at any time by:

  • Clicking the unsubscribe link in our emails

  • Replying "STOP" to SMS messages (where applicable)

  • Contacting us directly at [Insert Email Address]

We will honour your request promptly and ensure no further marketing communications are sent.

​

5. Third Parties

We do not sell or rent your data to third parties. We may use trusted service providers (e.g. email platforms like Mailchimp or booking systems) to send communications on our behalf. These providers are bound by strict confidentiality and data protection agreements.

​

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Withdraw consent at any time

  • Object to marketing use of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, please see our full Privacy & Data Protection Policy above

If you have any questions about this policy or your preferences, please contact us at:

Email: nomoretension.massage@gmail.com

bottom of page